Attn: General Manager
Glenn Auto Mall
3381 Richmond Road
Lexington, KY 40509


Dear Sir:

I'm not usually one to give feedback but because of my recent experience
purchasing a vehicle at your dealership I feel like I have no choice.

It was simply the best experience I have ever had in 29 years
of buying vehicles. Customer service is rare these days but my
sales rep Zach Dunn has restored my faith that it does still exist.

I purchased a 1997 Ford F-150. Even though the last 3 vehicles
I bought were roughly six times the cost of this one, Zach made
it by far the most enjoyable and seamless transaction. I think I called
about the truck late morning and the deal was done before lunch.
Even tho I live 227 miles away, the truck was delivered to my door
by 6:30PM. I have to say that it has taken much longer for me
to complete the same process at dealers I lived 3 miles from.

There was nothing I asked for in the transaction that was not
completed immediately. As an example, I asked for additional
photographs of the truck engine. Zach sent me about 5 shots
within 10 minutes.

When the truck arrived it was in even better condition than
I expected. I had been shopping and test driving used trucks for
about 3 weeks and was used to finding things that would need
to be repaired to bring them into good condition. This one needed
nothing. Everything I would have done to it had already been
completed. New tires, oil change, obvious repairs, etc. The body
was perfect and it drove like a dream. (Not gonna make a girlfriend
joke here).

To cap things off, when I handed the driver cash for the truck, a couple
of the bills stuck together which he noticed and handed back the $200
overpaid amount after recounting.

Just wanted to show my appreciation for a well-run dealership
and a great staff. I'll certainly be back.

Sincerely,
Keith Grubb
Athens, TN

I have bought/leased with Glenn Auto for the past 10+ years. My last three card were Nissans and i have loved them. The sales associate who represents me is John Berry and I give his card to anyone that needs a car. I love the dealership, sales associates, management, financing and service departments. I believe I always get the best possible deal.

Thanks,
Bonnie

I e-mailed Jason on Thursday morning, and he got back with me and I ask him about a car I had seen on the internet, and he told me everything about the car we discussed the price and he was up front with me the whole time. I had ask him to hold the car for me, and I would be there by 3:00 pm to purchase it. I told him if he had any problems holding the car or if someone else wanted to buy the car to let me know and he said he would keep me informed. I was there by 2:00pm gave Jason a check for the car. We sat down and he went over all of the info on the car and showed me everything on the inside of the car, very perfessional person and not a pushy sales person. This is the 2nd car from Glenn Nissan and I have been very satisfied with everything, I will keep coming back.

Thanks again
Mike Smith

This was a great car buying experience because Eric Willeroy worked hard to help us be sure we'd picked the right car for us. He patiently endured repeated test drives, was well informed on the vehicles we were interested in, made sure we knew he was available to assist us but never was too pushy. He struck the right balance between attentiveness to our needs without pressuring us. Overall a very pleasant car buying experience. Would definitely recommend this dealership and Eric Willeroy in particular.

I was very well pleased with the service at Glenn Nissan. I felt that the salesman was very friendly, fair and straight to the point. The salesman did not rush me and he was not pushy either. I felt that they offered alot of additional service that many other car dealerships do not. I will refer others to the same dealership in the future.

Tony was most helpful from the first contact through the last. He was patient and supportive over the several days it took me to make a decision; he was never pushy.

I believe he worked with the administration in order to get the best financial deal he could. While I paid more than I intended to spend, I don't regret the decision because the new Juke makes it worthwhile.

I have been a loyal Glenn Nissan customer for the past 7 years (with my Murano) and I plan to continue, thanks to Tony.

In 2010 I bought a Nissan Frontier from Jason at Glenn Nissan. Afterwords, my wife and I both said that it was the best car-buying experience we had ever had. This year, it was time to replace my wife's car so we contacted Jason and ended buying a Nissan Rogue. He made sure we got the vehicle we wanted at a great price. He is easy to talk to and he knows the products he is selling. He is an asset to Glenn Nissan and a truly nice guy. I would recommend him to anyone.

when i first walked in the nissan dealer i was not sure of what car to get but with tony alkhodry is heip i left with a new 2012 nissan altima and i love it thank you.

My sales assoicate and the sales manager were great. I enjoyed friendly conversation while waiting to be checked out for my car. Would recommend this dealership.

Jason and the rest of the Glenn Auto Mall folks made buying a new car as exciting as it should be. Without question this was the best car buying experience we have ever had. No haggle, no high pressure. No rip offs. From now on, we will go here first for all of our vehicle needs. We drove two hours and it was worth the trip! If Glenn Auto Mall can't satisfy you then you need to adjust YOUR expectations. They were fantastic to deal with.

Very Pleased !!!! Everyone was super nice and was in and out in no time. Will be going back !!!!!! If u need a new or used car go see sales consultant ((Walter Schmaedecke))

Gabe is the easiest salesman I've ever dealt with. He doesn't pressure you to make a decision on what car to buy. He's relaxed and this relaxed me. Gabe is very knowledgable on the cars that he sells. This is very helpful. I enjoyed the time I spent buying the car and I believe that you will too.

I have worked with Mr. Tevis once before and was thrilled to work with him again - he is friendly, sincere and honest. Many people don't trust car salesmen, but Mr. Tevis is different. Yes he's there to make money, but he also is a good man that wants to do the right thing for his customers.

I gave a bit of a lower score on the price simply because the dealership didn't seem very willing to give me a fair price for my trade in - they did in the end, but I kind of had to push.

This car is the 5th car I've bought from the Glenn dealership and I'll go back for the 6th in a few years.

From the word go, Tony approached me with enthusiasm and honesty even though I wasn't really dressed that fancy and probably didn't look like I could pay cash for a nice truck. He followed up my initial visit with a polite phone call. He convinced me to buy the truck over another truck at the Cadillac dealership because the Glenn truck had lower miles and we be more valuable when traded in down the road. Even after the sale I have called and he has always answered the phone, been polite and answered my questions. I would buy another vehicle from Tony, recommend him to friends, family, peers, and coworkers.

Also, upon my second visit, Tony had the car parked close by as if he felt confident we could reach a deal (there was some negotiation). He didn't bully me, he just did a nice job as a salesperson.

This was my first time buying a car from a dealership. I did my research, and everything at the dealership was on point. I have my car serviced many times at Glenn, and David W. has always been great. My father owns an Infinity which he purchased from Glenn and he is the toughest customer. Must be a pretty good place to buy a car. I thought about asking for his help, but I did this one on my own. I think I did pretty good!

Regards,
Russell S.

Walter and everyone at Glenn Nissan was amazing. I told them exactly what I was looking for and there was no hesitation on their part in finding the perfect car at the perfect price for me! The next time I am looking to buy/trade, I know who I'll be going to!

James Anderson, my salesman was very professional, courteous, and helpful , He was patient and I believe worthy of my trust. I will recommend him to my friends and relatives.

Tony did a great job giving me the facts about the vehicle without pressuring us or attempting to tell us why we needed a specific vehicle. We knew what we wanted and Tony helped us not only find it, but at a price that beat others. I looked at several dealers before coming to Glenn Nissan and I found it worth the drive to Lexington.

I found the vehicle that I liked on the lot, but prefered a gray interior rather than a black interior. The dealership located the desired vehicle and had it ready for me to pick up two days later. Tony and Rodney were friendly, attentive, and did not pressure. The features and operation of the vehicle, in addition to "dealer extras" such as maintenance coupons and free loaner cars, were fully explained to me by Tony. All questions were answered. I am very satisfied with the vehicle and the customer service.

Quincy McDaniel was a great in helping me and my wife decide on a what vehicle to purchase at a price that we wanted. He was very knowledgeable about the vehicles he was selling which made it easy to get answers to our questions. Before we left, Quincy made sure we were aware of all the dealer benefits available to people who purchase vehicles from them. I would highly recommend Glenn Nissan and Quincy to my friends and family.

I found the sales people to be friendly and helpful. I have had bad experiences with salesmen being condescending in the past (at another dealership) and I felt it was mostly due to the fact that I am female. I was never once talked down to during my buying experience. The business manager actually thanked me for my credit score and was not pushy with any of the options they were offering, such as an extending warranty. I would be likely to return to this dealership.

Although I had purchased a vehicle from Glenn Nissan before, this time I made my initial contact through the internet. James Anderson sent me an email and called me after my initial contact. I have to say that going this route makes the car buying experience much better than any of my previous car purchases. There were no games or gimmicks and no high pressure sales tactics. James was very pleasant to deal with and very friendly. He explained everything very clearly and immediately got down to the best price he could offer. I did shop around at some other dealers and James had the best deal available. When I went back to pick up my new vehicle, the paperwork was all ready to sign and it only took a few minutes to complete. Overall this was a great experience and I would recommend Glenn Nissan if you are in the market to purchase a car. I would also recommend starting your search online and contacting the dealers through the internet instead of just dropping by.

I have bought 20 brand new cars in my life fom living in New York and here in
Kentucky and this is the best sales person Gabriel Calderon I have ever dealt with.
Very friendly and answered ever question and offered insight to every car buying
scenario I came up with. This was by far the best buying experience I ever had and
would strongly recomend him to any person purchasing a vehicle from Glenn Nissan.
On a scale of 1-10 with 10 being great I would give an 11 !

James was very kind,new what he was doing. But most important i trusted him. Thats why i bought a car from glenn nissian. I had been to other dealers but he impressed me. I would buy another car here or tell somebody else to . THANKS DAVID AND TERESA CARTER

Fantastic customer service. They made an experience I don't enjoy very enjoyable. They worked with me on price and the vehicle I wanted. Financing went even better than expected. I am looking forward to doing further business with this dealership.

I have absolutely no complaints about Glenn Nissan. They were friendly from the beginning and never hesitated to answer any questions I had. I also feel like I got a great deal on my new Maxima. During the process of finding the car I really wanted, salesman Quincy McDaniel was sure to stay in touch to let me know what special deals were going on and when the exact car I wanted became available. He was also NOT overbearing as some car salesman can be. I give my overall experience at Glenn Nissan a whopping A+++!!

This is the 3rd vehicle that we have bought from Glenn. We have always had a good experience when it comes to finding a car there. Our salesman was Marquis Estill and he was extremely helpful in finding our vehicle. He allowed us to test drive the car and we believe he did a great job on our deal. We would highly recommend anyone to go and talk to him about a car.

Stephen was very helpful and considerate of our time. We told him what we wanted and he took the time to find it for us and make it happen. He did not waste our time. He went as far as working with finding us someone who could work with our credit. When he called us the next day the dear was done. We drove to the dealership, signed the paperwork and drove off in our new very needed card. Easiest car buying experience ever.

The service, the cars stock and the information is fantastic, courteous. I was looking for a budget but the Nissan Altima 3.5 SE in the stock was absolutely an eye catcher for me. Previsouly from my friend's experience I was convinced that I am getting a great deal from Glenn.

The entire experience at Glenn Nissan was great. Our salesman James Anderson was polite, knowledgeable and extremely helpful and everything was done in a speedy yet professional manner. I would definately recommend Glenn Nissan to others and would definately use Glenn Nissan again for future vehicle purchases.

We went to trade our vehicle because we had an emergency need for cash. We were looking to trade for a lesser vehicle to get cash out for our emergency. We had specified the amount we needed and Jason was able to accommodate us and even gave us in excess of what we were looking to get out of the trade. He could have kept this extra amount for himself but knew that we were in need of cash. What integrity! I would recommend Glenn Nissan and Jason O'Bradovich to anyone looking for a fair deal in purchasing a vehicle.

Rodney and James provide great service, no hassle and a great experience when I am in need of a new or used vehicle. I am a small business owner and do not have the time to spend hours at a car dealership reviewing makes, models, features and benefits or hassling over the cost / trade in. I trust Rodney and James to be fair and this is why I go back to them with usually no questions asked. I just purchased a new Nissan Armada and traded in my 2009 and I was in and out in less that 40 minutes. James had the new truck ready and waiting with 90% of the paperwork done. This is invaluable to me to be able to drop off a truck, pick up a new one and be back in my office within an hour. I would recommend all my business associates and friends to Rodney and James and to Glenn Nissan.

Jamess and Stephen were professional and patient with me. James worked with me until he knew I was satisfied whith the choice I made. He and Janes helped me work through the process with ease and no hard pressure sale. Which is greatly appericated. I hate pressure sale and they did just enough to close the deal.

He was very friendly and willing to do whatever it took to make sure I walked away satisfied. Once the deal was made he went through every feature the car had. He is very trustworthy and reliable, I would recommend him to anyone. Without a doubt I would buy another car from him.

My wife decided she wanted a new Murano, and I decided to try using the Internet route. We found Jason Obredovich using this process and he truly was very good. He made it easy to go through the buying process, we got a good trade in-value for my wifes car and then negotiated a fair final price. Follow up by Jason has been timely and not overdone. We believe that he and Glen meen it when they say if there's anything needed going forward to continue to enjoy the new Murano, they will deliver on that promise also!

I am a repeat customer with James Anderson. Answered all my questions and was upfront on all issues. Somewhat diappointed on the clean up on the interior of my truck. Have had great success with the service department on previous purchase. Will continue to return for service.

My husband and I chose Glenn Nissan because someone suggested we try there first. We went knowing we had a monthly budget and the type of car we wanted. Kristen was the first person that spoke to us. Right away she asked what type of vechile we was looking for. Kristen showed us the Murano and we loved.. she did an awesome job knowing we was on a budget and didn't pressure us any way to go above that. I love my car and would refer many more people to Glenn.. Thanks so Much to Kristen!!

Stephen and the folks at Glenn Nissan were great! Straightforward, exceptional guidance, good communication and great to work with. Highly recommended and would go there first before wasting my time elsewhere, including the internet (other than getting vehicle and pricing information).

This is the second car I have purchased in two years. Collins Barnett and Chris Snyder are the reason I decided to purchase the second one as my experience with the service on my first car was not up to standards. I find both Collins and Chris to be able to answer all my questions and they are both very friendly and courteous.

Anthony did a good job showing the car and explaining the car and all the details about the car. Took us back to meet the service personnel where we set date for first oil change. The overall experience with working with professionals that care about what they do is great. I would recommend this dealership and salesman to other people, knowing that they would be taken care of.

I had a wonderful experience with the Internet Sales department @ Glenn Nissan. Jason O'Bradovich handled all of my email inquiries promptly and we strictly communicated via text, email and fax, within 2 days of shopping other Nissan dealers in the area, Jason not only exceeded my expectations but got me the deal I needed. He was honest in what he said he could do and worked hard to earn my business. This is the 21st Century and Jason is ready to satisfy the needs of this technology driven world and give you the experience you need in a busy hectic lifestyle. Numbers were what we agreed upon before arriving and total time at the dealership was less than an hour. 45 minutes of it was showing us the car we had just purchased and 15 signing the papers. Hats off to Jason and Glenn Nissan of Lexington. Brian Towles-Georgetown Kentucky

I strongly recommend Glenn Nissan as a sales partner in purchasing a new vehicle.
My recent purchase was my third vehicle from Glenn.
I had the opportunity to work together with Jason on this purchase, and found his professionalism and consulting a refreshing way to do business
I think the best compliment for any person that works with the public on these types of decisions is referrals, and I would refer any family or friend to work not only with this dealership but directly with Jason!

I highly recommend you try out Glenn Nissan. No bait and switch. No high pressure sales. Upfront, honest and an absolute pleasure to work with. Full tank of gas. Car cleaned up and ready for us to take off the lot. Everything was as we were told it would be. Stephen Tevis was our salesman and he is fabulous--knowledgeable, friendly, & helpful. I liked him so much I wanted to take him home with us :)

Jason Obradovich was great to work with. He was knowledgeable about the vehicle, very helpful & followed up with me without being pesky. He worked hard to earn my business by staying on top of finance options and vehicle availability. He later followed up to ensure I was satisfied w/ the purchase.

I loved the fact that he didn't keep disappearing. He listened to what we wanted, found several options in our price range and let us drive them all before he ran our credit. The finance department only sent our information to one lender just like we comanded. He was not at all pushy. We drove onto the lot, test drove a few vehicles, picked ours and drove it home all with in two hours. The experience was AMAZING! We have found a new car lot to give our business to. Thanks Stephen.

The whole experience was pleasant. I shopped around, test drove different makes and models of cars and kept coming back to Glenn Nissan, mainly because of Mr. Tevis. He is very knowledgeable and was extremely patient with me. He worked very hard on locating the car I was interested in, and found it.

My favorite part of the whole experience (besides getting my car) was not feeling pressured. I can't say that about some of the other dealerships I visited and actually left another dealership, even though the deal on the car was better, because of their high pressure sales tactics.

My husband and I have bought several cars from Glenn Nissan and each time the experience was good.

My name is Sandra Hardin

I came in looking for a used car for my daughter. James was very professional and friendly eventhoe I was not looking to spend alot of money.

He still gave me exceptional service.

I will definitely buy my next car there and reommend all my friends.

Best Regards,

Sandra Hardin

I could not have asked for a better sale rep than Jason O'Bradovich. He was absolutely wonderful to help me get the vehicle that I wanted. He was so patient with me in making up my mind which vehicle I wanted. He helped me purchase the right vehicle for me - even down to the color that I had requested.

I highly recommend anyone that wants a vehicle to ask for Jason. Now, I am sure the other sales reps are fine - but in my opinion you just can't beat Jason.

The finance manager was also very friendly and helped me get a loan approval.

I would certainly recommend Glenn Nissan for great service.

Sincerely,

Bobbie Lancaster

Jason was very friendly and helpful in locating finance. Provided exactly what i was looking for and was very courteous throughout our transaction. They had a large selection to choose from and a lot of friendly staff to ensure that each salesman had the time to deal with customers one on one.

I have been purchasing cars from the Glenn Dealerships for over 20 years and probably purchased close to 15 cars from them...
In all of those years I can not remember any time when I encountered any kind of significant issue with any aspect of the dealership. I would recommend them over any other dealership anywhere. I always take my cars to the dealership for all of the service and have never had any kind of unsatisfactory result.

Absolutely the BEST experience I have ever had purchasing a vehicle. I enquired about a vehicle on their website and James responded very promptly. He was helpful, informative and patient with me as he answered every question I had with true professionalism. When I arrived at the dealership, James greeted my father and I with a smile and made us feel welcome from the start. I would recommend this dealership to anyone and everyone. Just be sure to ask for JAMES ANDERSON. You will not be disappointed!

I too have found Mr. Tevis to be high-integrity, inviting, and well-informed. I refer to him as my own personal Vehicular Investment Personel or VIP. This title seems much more appropriate than that of "saleman" given the experience one has with him as they seek to purchase. May God continue to Bless him in his vocation and may he continue to be a blessing to others.

Dealing with Scott Keyland was by far the most pleasant and painless experience I've ever had at a car dealership in my 37 years.

In fact, I left my old sunglasses in the car I traded in and Scott went the extra mile contacting the car auction company to retrieve my sunglasses and shipped them to me promptly.

He answered his phone on the previous day, a Sunday when you are not open, and was more than helpful and very knowledgeable on the car I called him about. It was like he had all the details stored in his head about every car.

I look forward to purchasing more vehicles from Scott at Glenn in the near future.


Tim Rose

Had great experience at Glenn Nissan. Found exactly what we needed at a great deal.We love our new 2011 Nissan Morano. We worked with Tony who was very helpful and friendly. He and his manager made the sale so quick and smooth, I never thought buying a car would be so fun and easy. Thanks for the great customer service. We would defiantly come back for our next purchase and recommend the dealership to others.

I've used Stephen twice now and my family has used him a total of four times. He's the only repeat salesman that we've ever used and it's due to his customer service. Overall our experience had been great because Stephen lets us decide and gives us the tools to make a really informed decision. He knows how to show the new car features which are clear and not easily forgotten. Stephen has earned our trust and loyalty!

You say the word "Glenn Nissan," and I think of the name Anthony Adams. He was my salesperson from day one. He was very professional, knowledgeable, made me feel comfortable and not pressured in making my major decision. Because of his kind treatment, I would certainly recommend him and the dealership to any of my friends or co-workers. Anthony, his manager, and the financial officer helped make a scary decision a comfortable one.

Sincerely,
Barbara Rosser

I never felt presured and was treated with respect all through the buying experience. Anthony was extremely helpful and considerate, he sold the vehicle. Also I feel I recieved a great deal, better than I expected.

THANKS ANTHONY AND GLENN NISSAN GROUP
VERY PROFESSIONAL

Bob Howell did a great job working with me to find a car. I test drove quite a few cars and was there from about 1300 to 1900. Long day for us both but Bob and I stuck it out with no real breaks. The weather was awful,cold and windy!Bob was supposed to call me yesterday to follow up on a couple of things to be done, but I guess he forgot to. I forgot my check book and Bob followed me home to get it so I wouldn't have to make a trip back to Glenn. That was great!

Eric did the financing part of my deal and was great and very good at his job.
I was disappointed with the financing percentage rate though, because I have a good credit record.
The selection of vehicles available at Glenn is outstanding with so much to pick from!

13 January, I need to update this review!
turns out Bob had a family emergency so couldn't call me back! The manager called me & left his cell# after he read this review. He wanted to make sure I was taken care of for the follow up with my newly purchased vehicle. MR. Dunn helped me make an appointment for the follow up and couldn't have been any more helpful! Thats very good stuff!

I had a very good experience, fast efficient assistance in the trade, I feel the follow up service will be good based on my previous experience with the service department. Walter handled the trade well,I would like to see the sales manager smile a little more, it gives the impression that he is not very friendly. Overall I was very satisfied. I would buy another vehicle here.
Thanks for the opportunity to rate this dealer.

First I would like to thank Scott for a his time in showing and finalizing our sale. Me and my wife started in Louisville and had a unpleaseant experience with a sales person. I then thru autotrader started my search and found the vehicle I was looking for and it was in lexington nissan dealer. We called Scott due to the travel time from Bardstown to lexington, he already had the vehicle ready for test drive and to look at. There was no mind games, tricks or pressure to hurry and make a deal. He was honest from the start. This made not only the sell feel right but we knew that we would not be taking advantage of just to make a sell. Scott even found the second key and mailed it to use with out question and even called to see if we recieved it. That just show there level of professionalism was outstanding and I would recomend Scott or any of the sales men there. From Start to finish was a pleseant experience.

I started with Jason when he was with Glenn Toyota, and when my lease was up on my Toyota, I followed him to Glenn Nissan. Not only is he super-friendly, he tells you what you want/need to hear when purchasing/leasing a car. Not only have I leased two cars from Jason, my brother and father have as well. He is an asset to Glenn Nissan.

We could have bought our Nissan right here in Florence, Ky where we live. After doing a search on the internet, we found Jason. We were so impressed with him, that we brought a co-worker with us and she bought a new Nissa from him as well. He is that rare car salesman that gives it to you straight. We never felt like we got the "run around" from him as we did from our local Nissan dealership. He was fair and honest from the first contact with him. When we are in the market for another car or if anyone asks us we will return/refer to Jason. He even helped us months after our sale with a bluetooth question. He gets high marks from us. We'll always come back to Glenn as long as he is there. We couldn't have asked for a better experience.

I purchased a 2000 Chrysler Grand Voyager SE minivan from Zach Dunn at Glenn Auto Mall. I truly enjoyed working with Zach. He was most helpful, took time to listen to and answer my questions and concerns, and I never felt pressured to hurry and buy now. The vehicle was just what I needed! The drivers delivered my vehicle, and were most helpful. I will buy my future cars from Zach and Glenn Auto Mall, and I will recommend them to my friends and family. It is so terrific to find great places and people to do business with.

I purchased my 2011 Lancer from Zach Dunn at Glenn Auto mall and the experience couldn't of been smoother. My friends and even my Mother have purchased cars from Zach at Glenn, and all were extremely pleased with the process. I initially emailed my interest in a few vehicles to Zach; he assisted me with the financing, and without haggling at all a very fair price on the car I selected. I came in well below my desired payment range and left with the car I really wanted. Everyone at Glenn is friendly and knowledgeable and willing to help, not just make a sale. Very pleased overall, and will continue to send people to Zach and Glenn Auto Mall.

I had a wonderful experience at Glenn Auto Mall. Purchased a used Infiniti with no hassle at all. Zach was laid back and very easy to deal with. He showed us everything about the G35X and answer all of my husbands questions. I would highly recommend Glenn Auto Mall and Zach to anyone looking for a new vehicle.